Frequently Asked Questions

Designing a Gallery Wall

Advice from artist, Carmen Wakeford: read her blog
Also check out Carmen's Print Collection for your next Thought Frame.

What's included

A complete thought frame system includes a frame and print.
When you tire of this print, purchase another print and install it on your existing frame. Keep the original print safely aside, to be used again, when you want.

Artwork / Design

We do not provide the artwork for your print. We print the artwork you send us.
You can purchase artwork from, for example, shutterstock. Or ... send us a high resolution photograph from your photshoot!


The artwork must be sent to us in the form of a high resolution pdf or one of the following formats: .jpg, .png, .tiff, .psd, or .eps.
0.25 inch bleed on all four sides of your image.

If your file is too big to email, share your file with us via WeTransfer or DropBox at thoughtframe@purplerain.co.za . Please be sure to include your quote number in the email and as the file name, if you have already received a quote.

Size

An entire wall can be covered with the thought frame. The minimum size is 1 square metre.

The minimum resolution required for a clear custom print is 150 ppi/ dpi at the desired print size.
Resolution is defined by pixels per inch (ppi) or dots per inch (dpi).
You can find the resolution of your image by right clicking on your photo, selecting “properties” then “details” and then checking the box that says resolution or dpi.

Aspect Ratio of 1:1 or 3:2. If your artwork is not sized at either aspect ratio, we will have to crop your image.

Price

Request a quote, specifying the length and width, and quantity of prints you require.

How to order

To confirm your order, please send us your
artwork and frame size, and
proof of your EFT payment

Prices exclude delivery. We can arrange delivery or you can use your preferred courier service.
Please let us know if you would prefer to pay by card in future.
Transfer your artwork to us via wetransfer.com

Assembling the Frame

The frame is simple to assemble and install on a wall, if you are comfortable with DIY projects.

Can I return my order?

Orders are not refundable. However, replacements are manufactured and sent immediately for incorrect orders.

Can I sell my art on a Thought Frame?

Yes, you can. In addition, if you are interested in becoming a Thought Frame artist, please email us your digital portfolio and social media links. Our team will review all submissions and will contact you if we would like to offer your art to our existing clients.